Travelport Releases 2024 State of Modern Retailing Report
July 25, 2024
Travelport, a global technology company that powers bookings for hundreds of thousands of travel suppliers worldwide, today released its 2024 State of Modern Retailing Report. Combining international independent research, cross-industry comparisons and consumer insights, the headline of 2024’s report asserts that searching and booking travel directly from travel providers has become more time-consuming and complicated than ever. “Despite travel providers favoring direct-to-consumer connections, the sheer volume of options is overwhelming to travelers, making them less confident in their booking choices,” said Jen Catto, Chief Marketing Officer at Travelport. “Our research found that instead of feeling excited after booking a trip, most travelers are left feeling anxious, wondering if they got the best deal. For the travel industry, this signals a growing need and opportunity for travel agencies. Their expertise in comparison shopping aids travelers in confidently booking the best option, based on their personal preferences.” KEY STUDY HIGHLIGHTS: More Choice Leaves Travelers Feeling Overwhelmed • Travelport estimates that air travel options have gone from about 500 economy/ business options available in 2010 to over 10,000 options in 2024 (economy, economy plus, flexifamily, business, first, etc.). That’s a 1,900% increase. • The majority of travelers (58%) feel that the volume of choice is overwhelming. • 56% of travelers say that airline offers are more difficult to understand now than they were 10 years ago. • 61% of travelers also believe there are more penalties now when changing a flight than there were 10 years ago, with 66% citing that there are too many hidden fees. • The majority of travelers (71%) sometimes feel anxious about whether they got the best deal after they’ve booked their trip, with 42% feeling like airline offers have become ‘less suitable’ over time in meeting their personal preferences. DTC (Direct to Consumer) Feels More Like Difficult to Compare • Most travelers (80%) agree that comparing fares from different airlines is very time-consuming, with more than two-thirds (69%) feeling that information is often restricted on some airline booking sites. • When it comes to shopping for all components of their trip, 60% of travelers said they spend an average of one to four hours planning, while more than one-third (36%) spend more than five hours searching and comparing options before booking. • Most respondents (88%) agree they would prefer to see all flight options and fares on one screen, which is likely the reason that more than half (54%) said they frequently use a comparison site to search for information before purchasing their ticket. • The majorityof Millennial (70%) and Gen X (64%) travelers often use online travel agencies (OTAs) to book, citing choice and price transparency as the primary reasons. • Travelers are looking to artificial intelligence (AI) to provide more than just a chatbot, and agencies will increasingly rely on their technology partners to implement AI and ML (machine learning) in creative ways, such as Travelport’s Content Curation Layer....read more
Madhya Pradesh Set to Shine: Highlights from the IATO Curtain-Raiser…
July 24, 2024
A curtain-raiser event was held in New Delhi on July 23 2024 to highlight the initiatives of the 39th...read more
Madhya Pradesh Tourism organised ‘MP Tourism Masterclass’ in New Delhi…
July 5, 2024
The Madhya Pradesh Tourism Board’s recent workshop ‘MP Tourism Masterclass’ was held on 4th July 2024 at the Madhya Pradesh...read more
Singapore Tourism Board holds multi-city B2B roadshow in India with…
July 2, 2024
Singapore Tourism Board (STB) is set to organise a multi-city B2B roadshow in Chennai, Hyderabad, Kolkata, and Ahmedabad this...read more
Advertiser’s Logos
Advertiser’s Logos
A Journey of Innovation and Soulful Exploration
June 20, 2024
Welcome to this transformative edition of our magazine, where we explore the fascinating intersection of innovation and spirituality and their profound impact on our lives and the world. Our cover story, “Empowering Innovation: Transforming Travel through Entrepreneurship,” celebrates the boundless creativity reshaping the travel industry. Complementing this, our special feature, “Sufism: Nurturing the Soul’s Journey read more
Shri Gajendra Singh Shekhawat assumes charge of Ministry of Tourism
June 12, 2024
Shri Gajendra Singh Shekhawat took charge as Union Minister of Tourism, here today. Secretary, Ministry of Tourism Ms. V. Vidyavathi,along...read more
Ministry of Tourism is promoting India as a year-round destination…
May 7, 2024
Ministry of Tourism, Government of India is participating in Arabian Travel Mart 2024, being held in Dubai from May 6th to...read more
Mr. Sanjay Kumar Jain assumes the charge of CMD/IRCTC
February 14, 2024
Mr. Sanjay Kumar Jain, an Indian Railway Traffic Services (IRTS) Officer of 1990 batch has taken over the charge...read more
Associations Updates
Workshop on Sustainable Tourism and Best Practices in the Hospitality…
June 9, 2023
Chhattisgarh Tourism, in collaboration with TOFTigers, recently organised a workshop on Sustainable Tourism, Best Practices in the Hospitality Industry,...read more
TOFTigers Announces 6th Wildlife Tourism Awards to be held in…
May 17, 2023
TOFTigers is gearing up for the 6th TOFTigers Wildlife Tourism Awards 2023, centred around this year’s theme “Recognising Responsible...read more
MICE Updates
6th Edition of India International Hospitality Expo 2023 set to…
August 1, 2023
India Expo Centre & Mart Greater Noida, one of India’s largest integrated venue for exhibitions, conventions and conferences is...read more
Sustainably Moored MICE
September 5, 2019
Meetings and incentives are the integral parts of the hospitality industry because meetings represent a very big business when...read more
Ayodhya to Abu Dhabi: Landmark Initiatives Boosting India’s Tourism Resurgence
February 15, 2024
“The joy we felt in Ayodhya has been amplified in Abu Dhabi. It is my honour that I witnessed...read more
AI and Tourism: A New Era of Travel Experience
October 12, 2023
The travel and tourism industry, like many others, is being transformed by the rapid advancements in artificial intelligence (AI)....read more
Hard work and its Associates
August 15, 2022
M. S. Dhoni, P.V. Sindhu, Azim Premji, Amitabh Bachchan, Gautam Adani, Kiran Mazumdar Shaw, Dr. Devi Shetty, Kiran Bedi,...read more
Contact
Our Address
Delhi-110092
Email Us
richa.rjassociates@gmail.com
Call Us
011 35587932