STAAH, a leading global hospi-tech solutions firm, has partnered with Kondody Hotels & Resorts, Kerala’s premium chain of eco-luxury properties, to digitally power its operational excellence through STAAH’s advanced real-time Max Channel Manager solution. STAAH has helped the seven-property group streamline operations across locations and significantly improve the guest experience.
 
Founded in 1973, each of the Kondody Group’s resorts, located in Thekkady, Munnar, Idukki, Wayanad and Mamalakandam, preserves the land’s ecology and is in serene, indigenous surroundings that allow guests to embrace nature in its truest, rustic form.
 
Before partnering with STAAH, the group was grappling with slow updates and delays in syncing bookings across multiple channels.
 
“For a group that seeks to deliver seamless hospitality, this was far from ideal. Partnering with STAAH enabled us to adopt a balanced approach between technology and business, unlocking our true potential. STAAH delivers live updates and instantly synchronises bookings and availability through its Channel Manager, reflecting all changes in real time across our Online Travel Agents. With STAAH’s easy-to-use interface, managing multiple properties became much smoother and training our staff was a cakewalk because of the usability factor of their solutions,” said Mr Rejeesh Gopinath, Director of Sales, Kondody Hotels and Resorts. 
 
STAAH has equipped the group with a centralised inventory management system, a system where rates and availability are updated in one place and reflected across all OTAs instantly. Real-time synchronisation eliminates errors and allows staff to dedicate more time to curating exceptional guest experiences.
 
“With such a diverse portfolio like the one that the Kondody Group has built over the decades, scalability is a common cause of concern for hoteliers. Our solutions are designed to make scaling operations easy and hassle-free by doing away with the complexity,” said Shoaib Ali, National Sales Head STAAH, India.

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