− Fundamental change of the ticket fare structure
− Lufthansa Group Airlines offer even more flexibility for its customers
− “All-round carefree package” and “Bring me Home NOW” fares extended until the
end of September.
Lufthansa, SWISS, Austrian Airlines, and Brussels Airlines are generally changing their
ticket fare structure until the end of December. With immediate effect, all fares can be
rebooked several times free of charge – including, for example, the lowest light fare without
checked baggage. In response to the pandemic, Lufthansa Group Airlines had already made a
one-off free of charge rebooking possible in spring. The new regulation applies worldwide to
all new bookings on short, medium and long-haul routes. The Lufthansa Group airlines are
thus meeting their customers’ needs for flexible travel arrangements to an even greater extent.
However, customers may incur additional costs if, for example, the original booking class is
no longer available when rebooking to a different date or destination. Any difference will be
compensated for by means of additional payment.

The Lufthansa Group network airlines are also responding to the special needs of customers
during the corona crisis and continue to offer a return flight promise on all European routes
and, together with AXA Partners, a travel insurance policy for the protection in the country of
travel. On-site cover applies in the event of a travel warning or a significant spread of the
pandemic. Travelers will be flown back to Germany, Austria or Switzerland with Lufthansa,
SWISS and Austrian Airlines. The Economy Classic, Business Saver, Economy Flex and
Business Flex fares include an “all-inclusive carefree package” that covers, among other
things, the costs of quarantine, travel interruption, a telephone consultation before and during
the trip or medical repatriation. In the “Bring me Home NOW” fare, customers are carried on
the next bookable Lufthansa Group flight if desired. These fare extensions are free of charge
and have now been extended until the end of September.