Dear Trade partners
Ethiopian Airlines- Updates and Health Advisory on COVID-19 (corona virus)
The safety and security of passengers and employees is always the top priority of Ethiopian Airlines. Accordingly, we are working closely with WHO, IATA and Ethiopian Ministry of Health to ensure your health and comfort as you fly with us.
OUR REFUNDS AND REBOOKING POLICY
Change fees are not applicable to tickets issued anytime for travel from 01-MAR-2020 onwards till 30-JUNE-20. If there is a difference in the air fare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will need to be collected. Customers can change their booking to travel on /or before December 31,2020.
Full refund is authorized for travel dates between 01- MAR-2020 till 30- JUN- 2020
Refund can also be made free of charge by issuing a voucher of equal amount to be used within one year of issue. If voucher latter required to be refunded to Cash, it can be fully refunded till 31-DEC-2020.
Tour Code for all above waivers: HDQ409B
Rerouting is permitted applying the applicable differences in fares, fees and taxes.
Regional Director, Indian Sub-Continent