Air India, India’s leading global airline, has integrated Apple AirTag with its baggage-tracking system and mobile app. This allows customers using Apple iPhone, iPad, or Mac devices* to securely track the location of their baggage. Air India is the first airline in Asia to offer this integrated tracking service to guests.

Air India transports more than 100 million items of baggage annually, with more than 99.6% of items arriving with the accompanying customer. For the small proportion that does not, due to issues with airport baggage systems, flight misconnection or other factors, this new AirTag integration will help locate items and expedite recovery.

The integration builds upon the easy-to-use baggage tracking feature Air India offers on its mobile app and website, leveraging real-time airport information to inform guests. For customers who have added their flight to the “My Trips” section of the app, baggage information becomes automatically available soon after the bags are checked in, as well as on the “Track my Bags” tab of the website. Customers may also scan the barcode on their baggage receipts to initiate tracking.

“At Air India, we continue to innovate and introduce cutting-edge digital capabilities as part of our customer-centric approach. As we evolve into a world-class global airline, we are thrilled to provide our guests with an innovative option to locate their baggage if it doesn’t arrive on time at the destination. We are confident that our guests will find the baggage location capability offered using Apple’s AirTag and Share Item Location feature along with Air India’s real-time baggage-tracking system on its website and mobile app quite helpful,” said Dr Satya Ramaswamy, Chief Digital & Technology Officer, Air India.

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