The Association of Domestic Tour Operators of India (ADTOI) has issued an urgent appeal to hotels, resorts, and accommodation partners across the country to extend immediate relief to travellers affected by the widespread IndiGo flight cancellations that have severely disrupted domestic travel this week.

Over the past several days, an unprecedented volume of cancellations has left thousands of passengers stranded at airports, rerouted to distant cities, or forced to postpone their travel plans altogether. Tour operators are working tirelessly to assist distressed customers, manage last-minute itinerary changes, and contain financial losses. However, ADTOI notes that strict refund and amendment policies enforced by some hotels are worsening the burden on both travellers and operators.

To support seamless crisis management, ADTOI has urged all hotels and resorts to adopt flexible and compassionate policies, including:
Full refunds or credit vouchers for bookings impacted directly by flight cancellations, without penalties.
Date changes at no additional cost, provided the disruptions are beyond the control of travellers and tour operators.

Closer coordination with tour operators to ensure smooth re-accommodation and to avoid imposing undue financial hardship on customers.

ADTOI President Ved Khanna emphasised the gravity of the situation, stating:
“The current situation is an extraordinary crisis for the travel sector. At a time when passengers and tour operators are already struggling with uncertainty, hotels and resorts must demonstrate empathy and fairness. We urge all partners to support travellers with flexible refund and rescheduling options, just as the industry united during the pandemic. This collaborative approach will strengthen the trust that holds our tourism ecosystem together.”

ADTOI reiterated that the wave of cancellations is unforeseeable and entirely beyond the control of travellers and tour operators. Enforcing strict penalties under such circumstances, the association warned, runs counter to the principles of responsible, customer-centric tourism.

The association has called on all industry stakeholders—accommodation providers, travel companies, and service partners—to act in solidarity and good faith to protect consumer interests and uphold India’s reputation as a hospitable, traveller-friendly destination.

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