Air India has introduced an integrated self-check-in and baggage-drop service for its passengers flying from India to all destinations operated by the airline in Europe, the UK, and Canada. Air India was the first airline to introduce this service from India to international destinations in the US and Australia, as well as airports within its domestic network.

Air India is now extending the facility to a total of 19 airports – London (Heathrow and Gatwick), Birmingham, Paris, Vienna, Amsterdam, Copenhagen, Frankfurt, Milan, Zurich, Toronto, Vancouver and all five destinations in the US (New York, Newark, Chicago, Washington and San Francisco) and two in Australia (Sydney and Melbourne) – from airports in India. The initiative reaffirms Air India’s commitment to leveraging technology to elevate customer experience and deliver world-class service across every touchpoint.
 
The integrated self-check-in and baggage-drop service offers a smooth and faster check-in process at the airport, significantly enhancing the passenger experience. With this facility, Air India passengers can enjoy a seamless digital process for printing boarding passes and baggage tags and drop off their bags independently, eliminating the need to queue up at check-in counters.
 
The kiosks allow travellers to customise their trips by selecting and even paying for their preferred seats or updating their frequent flyer number and contact details. This initiative reduces the time spent queuing at the counters and helps passengers breeze through the airport to reach their boarding gates on time.

Over the last year, Air India has introduced several customer initiatives, including the Premium Lobby that offers exclusive check-in for first, business, and premium economy passengers; the dedicated Family Assistance counters at Delhi airport offering support to passengers travelling with family, city-side check-in counters at Delhi and Hyderabad helping passengers skip queues at airport counters and Self Check-in and Baggage-drop service. These initiatives enhance Air India’s customer experience to meet global standards, as reflected in our NPS (Net Promoter Score) results.

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